The term ‘PHILLIPS & SOUTHERN’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PHILLIPS & SOUTHERN LIMITED, 2nd Floor, Onslow Hall, The Little Green, Richmond Upon Thames, TW9 1QS26
This privacy policy sets out how we use and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
Information we collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you explore or subscribe to one of our services, search for a product, and when you report a problem with our Site.
The information you give us may include (but is not limited to) your name, address, email address, phone number and details of your enquiry. It may also include the information from the answers you provide to us by completing a form on the Site, if you decide to do so.
Information we collect about you. We intend to give you as much control as possible over your personal information. In general you can visit the Site without telling us who you are or revealing any information about yourself. However with regard to each of your visits to our Site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
How we use your information
We use information held about you in the following ways:
- Information you give to us. We will use this information:
- to respond to any enquiries or requests for information you may have sent to us;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you may request from us;
- to notify you about changes to our service; and
- to ensure that content from our Site is presented in the most effective manner for you and for your computer.
- We may also use the information you provide to us by completing a questionnaire on the Site, for statistical purposes or to get in touch with you.
- Information we collect about you. We will use this information:
- to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our Site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
- to manage our relationships and service provision to you, as a property owner, investor, tenant or complimentary service providers.
- Information we receive from other sources. We may combine this information with information you give to us and information we collect about you through other sources e.g. Google Analytics, business partners and recommended service providers. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Any changes to the above list on how we use the information provided, collected or received via other sources, we will update the list as necessary and notify you by your preferred method of contact.
Disclosure of your information
We may disclose your information to third parties. This may include business partners, suppliers and sub-contractors (e.g. plumbers, builders, inventory clerks, digital agencies and website support teams) for the performance of any contract we enter into with them or you.
We will only provide them with data that is essential to the undertaking of their service so that they can perform the task we have instructed.
Each third party is contractually required to protect this information and not use it for any purpose other than its intended use.
We may also disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Phillips & Southern, our customers, or others. This includes, where relevant, exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The company is a global business. To offer a consistent service to you we manage our Sites from one central site that is currently located in the United Kingdom. The data that we collect from you may be transferred to, and stored here. It may also be processed by staff operating in other countries who work for the company or for one of our suppliers or third party cloud-hosted applications.
If you provide us with information by filling in a form found at https://pands.wpengine.com we may store that information on third party platforms such as Campaign Monitor, Highrise and Zappier.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable privacy laws
By submitting your personal data, you agree to this transfer, storing or processing.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our Site. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. If we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for marketing purposes, we shall only do so with your explicit consent. You can also exercise the right to reverse any previously granted consent at any time. Email [email protected] to request your removal from any marketing communications. Your request may take up to 5 working days to be processed.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
You have the right to access information that we hold about you. Email [email protected] to request access. Your request may take up to 5 working days to be processed. We may request that Data Access Requests are also made in writing, signed, dated and sent to the companies registered address to ascertain the validity of the request.
Right to be forgotten
You have the right to request that all of your personal data that we hold about you is permanently erased. Email [email protected] to request any personal data we hold about you to be erased. Your request may take up to 5 working days to be processed. We may request that Right to Erasure Requests are also made in writing, signed, dated and sent to the companies registered address to ascertain the validity of the request.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
Cookies
Our Site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our Site and also allows us to improve its performance. For detailed information on the cookies we use, the purposes for which we use them and to learn about how to manage cookies, please see below.
By continuing to browse the Site, you are agreeing to our use of cookies.
Information about our use of cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Managing cookies – disabling and enabling cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Guideline instructions on how to check cookies are enabled follow below:
How to check cookies are enabled for PCs
Google Chrome
- Click on ‘Tools’ at the top of your browser window and select Options
- Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
- Now select ‘Allow local data to be set’
Microsoft Internet Explorer 6.0, 7.0, 8.0
- Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab
- Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
- Settings above Medium will disable cookies
Mozilla Firefox
- Click on ‘Tools’ at the top of your browser window and select Options
- Then select the Privacy icon
- Click on Cookies, then select ‘allow sites to set cookies’
Safari
- Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
- Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
- Click ‘Save’
How to check cookies are enabled for Macs
Microsoft Internet Explorer 5.0 on OSX
- Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab
- Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
- Settings above Medium will disable cookies
Safari on OSX
- Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
- Click on ‘Security’ then ‘Accept cookies’
- Select the ‘Only from site you navigate to’
Mozilla and Netscape on OSX
- Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
- Scroll down until you see cookies under ‘Privacy & Security’
- Select ‘Enable cookies for the originating web site only’
Opera
- Click on ‘Menu’ at the top of your browser window and select ‘Settings’
- Then select ‘Preferences’, select the ‘Advanced’ tab
- Then select ‘Accept cookies’ option
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
Contact us
Questions, comments and requests regarding this Privacy Policy should be addressed to:
PHILLIPS & SOUTHERN LIMITED, 2nd Floor, Onslow Hall, The Little Green, Richmond Upon Thames, TW9 1QS26
Alternatively, you can email us on: [email protected]